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Making sure you get the most from your hearing device

Once your initial hearing assessment and hearing aid fitting is over, that’s not the end of the story for us – that’s only the beginning. The Hearing Hub is proud to offer an unmatched level of aftercare service, to ensure you continue to enjoy the best possible results for years to come.

Our job is to help you get the most from your hearing device, for as long as you have it. That’s why we offer adjustments and servicing for the life of your device. We also take the hassle out of maintenance, offering our customers the option to purchase an annual batteries and maintenance program so you never have to worry again.

Whatever your needs and whatever your device, the Hearing Hub is committed to supporting you, now and into the future.

STEP ONE – MAINTAIN

Once you’ve been fitted with a hearing device we’ll advise you how to clean & maintain your device for best performance.

STEP TWO – SERVICE

We’re here to provide  servicing for the life of your device to help you get the most from your hearing.

STEP THREE – REVIEW

We continually review the performance and suitability of your device to ensure your ongoing satisfaction.

Benefits of servicing by the Hearing Hub

Expert Advice

Led by a qualified audiometrist, the Hearing Hub has the expertise to help with all your hearing requirements.

Latest Technology

With access to the latest technology, the Hearing Hub can provide state of the art solutions for all needs and budgets. 

After Care Support

The Hearing Hub provides ongoing support for the life of your device, including free lifetime servicing on all our products.

Understanding

Hearing loss impacts all areas of life which is why we offer ongoing support to help improve your quality of life.

Expert Advice

Led by a qualified audiometrist, the Hearing Hub has the expertise to help with all your hearing requirements.

Latest Technology

With access to the latest technology, the Hearing Hub can provide state of the art solutions for all needs and budgets.

After Care Support

The Hearing Hub provides ongoing support for the life of your device, including free lifetime servicing on all our products.

Understanding

Hearing loss impacts all areas of life which is why we offer ongoing support to help improve your quality of life.

The importance of regular maintenance and servicing

Without regular maintenance and servicing, even the most technologically advanced devices won’t produce optimal results. Investing in your hearing is a big step, so don’t risk your investment through lack of care and maintenance.

Modern hearing devices are made up of a myriad of different components that all require maintenance and servicing. While this might sound daunting, it’s surprisingly easy to maintain your hearing device. Daily brushing and cleaning, a weekly check of the wax filter and regular checks on your batteries will help keep your device in top working order.

The Hearing Hub helps you stay on top of maintenance and servicing, with our full service aftercare support designed to ensure your hearing device continues to meet your needs. Our services include regular hearing tests, counselling, hearing aid adjustments, hearing aid and auditory training, hearing aid repairs and the supply of batteries and other consumables.

Frequently asked questions about maintenance & servicing

How often should I change the filter in my hearing aid?

As the filter prevents wax from getting into the delicate components of your hearing aid, this will depend on how much wax you produce. Perform a weekly check and change as needed.

How often should hearing aid batteries be changed?

Depending on your hearing aid model and level of usage, your batteries will need to be changed every five to fourteen days. Rechargeable batteries don’t require changing but do need to be regularly charged.

What’s the best way to clean my hearing aid?

Each night after you remove your hearing aids, wipe them gently with a tissue or soft cloth. Use the cleaning brush provided to remove wax from your device every day before you put them on.

Where should I store my hearing aid when not in use?

Disconnect the batteries and store in a dry place, such as a dedicated storage container. This will keep them safe and avoid moisture build up that can damage the device.

Ongoing care and maintenance

Hearing aids are becoming more advanced, with a range of technologies enhancing their connectivity and durability. Like all devices, they do require ongoing care and maintenance to continue performing at their best. While instructions will differ depending on your particular device, these general tips will help you keep your hearing aid in good working order.

  • Avoid moisture and extreme heat
  • Store in a dry place when not in use
  • Change batteries regularly
  • Keep the device clear of earwax
  • Regularly change your wax filter
  • Schedule routine cleaning
  • Keep your apps and software up to date
  • Always handle with care

Want to Know More?

Call us today to discover how we can help you reclaim your hearing and get the most out of life.